RedStone Connect

SERVICE DESK
Service Desk

The RedstoneConnect service desk solution provides critical support to all network and server infrastructure on a 24-hour basis, proactively resolving hundreds of incidents a day.  We monitor the behaviour of systems down to the event logs to ensure we pick up and action every hiccup.

The Commensus service desk solution provides critical support to all network and server infrastructure on a 24-hour basis, proactively resolving hundreds of incidents a day.  We monitor the behaviour of systems down to the event logs to ensure we pick up and action every hiccup.

Our staff support is also available 24 hours a day via phone, email and chat.  Within London we provide a 1 hour on-site response, for all other UK and international locations we provide a standard 4-hour response.

We run a centralised management system which provides clients with clear ticketing information, a full asset management dashboard and access to current disaster recovery and backup reports.

Service Desk

Reporting & Service Improvement

Customers are provided with a regular, simple to understand report pack covering system performance, support service, staff feedback, business risks and suggested improvements.

  • Desktop
    Risk Report
    Our systems automatically check for risks both internal & external.
  • Desktop
    System Performance Report
    We monitor, optmise and report on performance of all systems in use by your business.
  • Desktop
    Service Quality Report
    We provide on-going statistical reporting of our service obligations to your company.
  • Desktop
    Service Improvement Plan
    Using a combination of details, security, performance and risk tools combined with staff feedback and technology improvements we provide detailed plans for your business services.
  • Desktop
    Staff Satisfaction Report
    We provide coninuous feedback fro an array of customers and your own internal staff.
  • Desktop
    Compliance Report
    Maintain visibility of your compliance commitments.
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